Online bingo games are enjoyable but as a relatively new industry the players need to know and understand how they are protected. There is a Gambling Control Commission which regulates the industry in a variety of ways. This commission intends to look after the interests of on line bingo players amongst other aims, which include assisting licensees adhere to player identification and location guidelines.
The commission regulates the online gambling industry, which includes online bingo games, so that it is conducted honestly and fairly, and is not tainted with criminal influences. The regulations aim to govern the industry so that it does not cause harm to any individuals, their families or the public in general. In order to do this they need to be constantly assessing a variety of factors that affect the online bingo games sites, their owners and the mechanics and technology behind them.
Firstly they will assess the background of any entity who is offering an online bingo games or any online gambling game, which will include their source of funding along with the people who benefit from the entity financially. They also assess fairness in the games and practices, along with security measures. They will check the auditability of the games. The commission will also assess what internal controls are in place to mitigate any of the risks associated with gambling.
The marketing and advertising policies of the licensees for on line bingo games are assessed, and of course any complaints submitted by aggrieved players are thoroughly investigated. There is a continuous reviewing of policies concerned with player protection and under-age gambling which includes how customers register, verifying their details, customer funds, limiting customer activity and counselling for customers when required.
They have put together a set of recommended guidelines as to what you should look for as a player, helping you to choose a well-operated site. In doing so they do of course recognise that a lot of the features that attract the players are subjective and will relate to visuals, games and promotions on offer. The following are however items that the commission recommends players to confirm are part of whichever site they choose.
Ensure that there is a predicted return to player, otherwise known as RTP, which is displayed on an AGCC (Alderney Gambling Control Commission) website. You should also be able to see a clear symbol, more than likely with a logo, of the regulator and their jurisdiction. Look out for a full terms and conditions of all play which should include an outline of the disputes process. Ensure that the site has a secure payments process and additionally customer service contact information.
In the case of needing to make a complaint against a licensee, the commission advises in the first instance should be directed to the operator concerned. A complaint should be made in writing, an email is acceptable, and you will expect to get a written reply. However if you are not satisfied with whatever resolution is offered by the operator, then you should direct all the relevant correspondence to the AGCC. The commission will then acknowledge your complaint, you will receive updates regarding the progress as it happens with the operator and when possible you will be given a preliminary determination, which will explain the opinion of the complaint and proposed resolution.
If for some reason as an online bingo games player you are not happy with the decision of the Commission there is an appeals process.
Jackie de Burca is co-owner Creative Web Advertising, which is an International internet media consultancy, specialising in Pay Per Click, SEO and web consulting</a
Creative Web Advertising work with UK, German, Austrian, Spanish, Portuguese, French clients currently doing Pay Per Click, SEO and web consulting. Her previous experience lies in traditional media, both in newspapers and video production. She is Irish living in Spain, and loves different cultures, travel and nature.
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